Mortgage Service Charter

All mortgage enquiries and applications received are individually assessed without being dependent upon a credit score but are subject to status and clear evidence of affordability. We want to support you in helping your clients with their mortgage needs and will do our best to assist you.

At Magellan we continually strive to deliver excellent service to our intermediary partners. However, unprecedented demand for our products coupled with resource constraints means we are currently aiming to provide the following turnaround times:

SLA 050218 (2)

Fully packaged applications are being prioritised, in particular those ready for offer.

We are working hard to solve this temporary situation and appreciate your patience at this time