Mortgage Service Charter

All mortgage enquiries and applications received are individually assessed without being dependent upon a credit score but are subject to status and clear evidence of affordability. We want to support you in helping your clients with their mortgage needs and will do our best to assist you.

All the requested supporting documentation should be sent in with the correct, fully completed, application form (you will receive a checklist prompting you for the supporting documentation required, which is tailored to your clients specific circumstance at DIP Accept Decision). This will enable us to process the application with the aim of producing a decision promptly within our published performance standards below.

SLA 210817