Mortgage Service Charter

All mortgage enquiries and applications received are individually assessed without being dependent upon a credit score but are subject to status and clear evidence of affordability. We want to support you in helping your clients with their mortgage needs and will do our best to assist you.

At Magellan we continually strive to deliver excellent service to our intermediary partners and we expect to provide the following service levels:

SLA (3)

Fully packaged applications are being prioritised, in particular those ready for offer.